Terms of use agreement

Last Updated: 09/09/2026

This Agreement is between you — the website user, student, or, for a student under 18, the parent or legal guardian accepting on the student's behalf — and Highway Traffic School, LLC ("we," "us," "our," or the "Company"). It governs your use of www.highwaytrafficschool.com (the "Website") and our courses, certificates, court and DMV reporting, and related services (the "Services").

How this document works. Each section begins with a short plain-English summary marked "In short." Those summaries are provided for convenience only — they are not part of the Agreement, and the full text of each section controls. The Privacy Policy, the Refund Policy for your state and course, and the SMS Terms in Section 14 are part of this Agreement.

THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 22) THAT AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO A JURY TRIAL. YOU MAY OPT OUT WITHIN 30 DAYS — SEE SECTION 22.7.

Key Points at a Glance

This is a brief summary for convenience — the numbered sections outline the binding terms.

  • Check with your court first. You are responsible for confirming your court or state accepts our course and for knowing your own deadline (Section 3).
  • One student, one account. Only you may take your course, and you certify this under penalty of perjury (Section 4).
  • Courses expire. Your course stays active for 180 days, or until 30 days after your court date if that comes first (Section 5).
  • One-time fees. We never enroll you in subscriptions or recurring charges (Section 6).
  • Refunds vary by state and are not available after your certificate has been issued or reported (Section 8).
  • Texts are optional. Two separate unchecked boxes at checkout — one for account/course texts, one for offers and review requests (no more than 4 a month). Check either, both, or neither. Reply STOP anytime (Section 14).
  • Our liability is capped at what you paid us in the prior 12 months, or $100 if greater (Section 20).
  • Disputes go to individual arbitration, with a small-claims option and a 30-day right to opt out (Section 22).

1. Acceptance of This Agreement

In short: Checking the acceptance box at registration (or using the Website) means you agree to these Terms. Students under 18 need a parent or guardian to accept for them.

By checking the acceptance box presented at registration or checkout, by clicking a button indicating your acceptance, by creating an account, by purchasing a course, or by accessing or using the Website or the Services, you agree to be bound by this Agreement and the incorporated policies. If you do not agree, do not use the Website or the Services.

Eligibility. You must be at least 18 years old to accept this Agreement. If the student is under 18, a parent or legal guardian must create the account or complete the purchase and accepts this Agreement on the student's behalf, and is responsible for the student's compliance with it. The Services are not directed to children under 13.

2. Changes to This Agreement

In short: If we make material changes, we'll notify you and give you at least 30 days before they take effect. Continuing to use the Services after that means you accept the changes.

We may update this Agreement from time to time. If we make material changes, we will notify you by email to the address associated with your account and/or by prominent notice on the Website or within your account before the changes take effect. Material changes will become effective no earlier than thirty (30) days after notice is provided, except that changes required by law or that apply only to new features may take effect immediately. Your continued use of the Website or the Services after the effective date of an updated Agreement constitutes your acceptance of the updated Agreement. If you do not agree to an updated Agreement, you must stop using the Website and the Services. The "Last Updated" date above reflects the most recent version, and prior versions are available from us on request.

3. Our Services; No Guarantee of Court or Agency Acceptance

In short: We provide state-approved online courses, certificates, and reporting. But you must confirm your court accepts our course and you must know and meet your own deadline — don't wait until the last minute.

The Company provides state-specific online traffic school, defensive driving, driver improvement, and related courses; generates certificates of completion; and, where applicable, reports completions to courts, state agencies, and departments of motor vehicles. Course availability, names, content, and features vary by state and are subject to the approvals and rules of the applicable state regulator or court.

You are responsible for verifying your own eligibility. Before purchasing, you are solely responsible for confirming with your court, the citing jurisdiction, your state agency, or your insurer (as applicable) that:

  • you are eligible to take an online course for your purpose (such as ticket dismissal, point reduction, or an insurance discount);
  • this Company's course is accepted by your specific court or agency; and
  • you understand your completion deadline.

The Company does not provide legal advice, and nothing on the Website is legal advice. Court and agency rules change, and acceptance by one court in a state does not guarantee acceptance by another.

Deadlines. You are solely responsible for knowing and meeting any deadline imposed by your court, agency, or insurer. Do not wait until your deadline to begin or complete a course. The Company recommends completing your course, and verifying receipt of your certificate or completion report, well in advance of any deadline.

4. Registration; Accounts; Student Declaration

In short: Use your real name, keep your information accurate, and complete the course entirely yourself — you certify this under penalty of perjury. Identity checks are required and may be required by your state.

Certain Services require you to register. You agree to provide accurate, current, and complete registration information, including your real legal name as it appears on your driver license and citation, and to keep it updated. Each registration is for one student's personal use only. You may not register on behalf of another person (except a parent or guardian registering for a student under 18), permit any other person to use your account, or make a single account available to multiple users.

Identity verification. You agree to complete the identity-validation measures we use or that your state requires, which may include security questions, personal validation questions, typing or biometric pattern verification, document verification, or third-party identity checks. Failure to pass required identity validation may result in suspension or invalidation of your course without refund where required by state rules.

Student declaration. You declare under penalty of perjury that only you will use the Services provided by the Company, without the assistance of any other person and during a time when you are not under the influence of any alcohol or drugs, including, but not limited to: (i) studying the material; (ii) participating in the course; (iii) completing all of the required quizzes; and (iv) taking the final exam. You understand that falsification of information submitted to a court or state agency may be a crime, that suspected falsification or third-party completion may be reported to the relevant court or agency, and that any resulting certificate may be invalidated without refund.

5. Course Access Period

In short: Your course is active for 180 days — or until 30 days after your court date, whichever comes first. After that it becomes "incomplete" and is non-refundable, so contact us before it expires if you need more time.

Unless a different period is required by your state's rules or stated on your course page, your course will remain active for one hundred eighty (180) days from purchase or until thirty (30) days after your court date, whichever occurs first. If the course has not been completed by the end of the access period and you have not contacted the Company to request additional time, the course status will be changed to "incomplete," you will no longer be able to access the course, and you will not be eligible for a refund of fees paid, except where a refund is required by the Refund Policy applicable to your state and course or by applicable law. The Company makes no warranty, expressed or implied, that a student will successfully complete any course.

6. Fees and Payments

In short: Prices are shown before you buy, in U.S. dollars. Every charge is a one-time fee — no subscriptions, ever. Your card details go directly to our payment processor; we don't store full card numbers.

Prices for courses and Services are displayed before purchase and are stated in United States Dollars. We may change prices prospectively at any time; price changes do not affect courses you have already purchased. Applicable taxes and government or court fees, if any, will be disclosed before you complete your purchase.

If you purchase a course, product, or service, you represent and warrant that: (i) the payment information you supply is true and complete; (ii) you are authorized to use the payment method provided; and (iii) you will pay the charges you incur at the posted prices, including any applicable taxes and fees. You authorize the Company and its payment processor to charge your selected payment method for your purchases. Payment card information is collected and processed directly by our PCI-compliant third-party payment processor; the Company does not store complete payment card numbers.

All fees for courses and Services are one-time, non-recurring charges. The Company does not enroll you in any subscription or automatically renewing plan.

7. Certificates; Court and DMV Reporting

In short: When you finish, we issue your certificate and/or report your completion as your state requires. Timeframes are estimates, mistakes in the case information you give us are your responsibility, and you should always confirm your court received your completion before your deadline.

Upon your successful completion of a course and satisfaction of all applicable requirements (including identity validation and payment in full), the Company will generate your certificate of completion and/or report your completion to the applicable court, state agency, or department of motor vehicles, in the manner required or permitted by your state and selected at purchase (for example, electronic reporting, email delivery, or mail delivery).

  • Reporting and delivery timeframes stated on the Website are estimates. The Company is not responsible for processing times, outages, errors, or rejections by courts, state agencies, the DMV, mail carriers, or other third parties outside the Company's control.
  • You are responsible for the accuracy of the case, citation, court, county, driver license, and personal information you provide. Reporting failures or rejections caused by inaccurate or incomplete information you provide are your responsibility, and correcting and resubmitting may incur additional third-party fees.
  • You are responsible for confirming that your court or agency has received and accepted your completion before your deadline. Contact us promptly at support@highwaytrafficschool.com if you have not received expected confirmation.
  • Certificates are issued for the single purpose and jurisdiction for which the course was taken and may not be altered, copied, transferred, or submitted for any other purpose. Replacement or duplicate certificates may be subject to an additional fee where permitted by state rules.

8. Refunds

In short: Refund rules depend on your state and course — the policy that applies to you is linked on your course page before you buy. No refunds once your certificate is issued or reported.

Refund policies vary by state and course as required by the applicable regulator. The Refund Policy applicable to your course is linked on the course page and presented before purchase, and is part of this Agreement. Except where the applicable Refund Policy or law provides otherwise, no refund is available: (a) after a certificate of completion has been issued or your completion has been reported to a court or state agency; (b) for courses that expire under Section 5; or (c) for failure to pass required examinations or identity validation.

9. Chargebacks

In short: Contact us before disputing a charge with your bank — a chargeback cancels your course and may invalidate a completion already reported to your court. Reinstatement requires repaying the reversed amount plus a $25 fee.

Please contact us to resolve any billing concern before initiating a chargeback. If you initiate a chargeback through your card issuer: (i) the associated course, product, or service will be canceled; and (ii) any registration or completion that has already been reported to a state agency or court may be invalidated and/or reported to that court or agency as unpaid, which may affect the status of your case. The Company may provide supporting documentation to the card issuer in dispute of the chargeback, including your profile, email address, usage history, posted materials, uploaded documents, IP addresses, traffic information, and applicable state requirements. If the chargeback is resolved in your favor and you wish to reinstate your purchase, all reversed amounts plus a $25 chargeback processing fee (disclosed at checkout) must be paid in full before reinstatement.

10. Intellectual Property; Limited License

In short: The courses, content, and branding belong to us (or our licensors). You get a personal license to use them for your own course — not to copy, share, or reuse them.

All Website and course content — including text, course materials, questions, pictures, graphics, audio, video, software, code, and other files, and the selection and arrangement thereof (collectively, "Content") — is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws. The trademarks, service marks, trade names, and logos used and displayed on the Website (the "Trademarks"), including page headers, custom graphics, icons, and scripts, are registered and unregistered Trademarks of the Company or their respective owners and may not be used without prior written approval. Nothing in this Agreement grants you any ownership of, or license to, any Content or Trademarks except as expressly stated.

Subject to your compliance with this Agreement, the Company grants you a personal, non-exclusive, non-assignable, non-transferable, revocable license to access and use the Website and your purchased course solely for your own internal, personal, non-commercial purposes, and to print discrete pages for those purposes provided you preserve all copyright and proprietary notices. This license may not be sublicensed, assigned, or transferred.

11. Restrictions on Use

In short: Don't copy, scrape, resell, or tamper with the Website or courses, don't cheat the exam-integrity features, and don't take a course for someone else.

You may not, and may not permit or assist any other person to:

  • copy, republish, display, distribute, transmit, sell, rent, lease, loan, or otherwise make available any portion of the Website or Content except as expressly permitted by Section 10;
  • use the Website or Content to develop, train, or improve any software, database, dataset, or machine-learning or artificial-intelligence model, or as a component of any product or service offered for commercial distribution;
  • create compilations or derivative works of any Content;
  • remove, change, or obscure any copyright or proprietary notice;
  • decompile, disassemble, or reverse engineer any Website software, or use network monitoring or discovery software to determine the Website architecture;
  • use any robot, spider, scraper, or other automated or manual process to access, harvest, monitor, mine, or copy the Website or Content without the Company's prior written approval;
  • circumvent, disable, or interfere with security features, identity-validation measures, course timers, access controls, or other features that enforce course or exam integrity;
  • use any device, software, or routine to interfere with the proper working of the Website;
  • use the Website to gather information for, or to transmit, unsolicited commercial email, calls, texts, or faxes, or otherwise violate any law regulating electronic communications;
  • impersonate any person, take a course on another person's behalf, or sell, solicit, or facilitate course completion for another person;
  • export or re-export the Website or any software in violation of U.S. export control laws.

12. Account Security

In short: Keep your password private — you're responsible for activity on your account. Tell us right away if you think someone else has accessed it.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify the Company promptly at support@highwaytrafficschool.com of any suspected unauthorized use of your account or other security breach. The Company may suspend an account it reasonably believes has been compromised or is being used in violation of this Agreement. The Company is not liable for losses caused by unauthorized use of your account resulting from your failure to safeguard your credentials.

13. Consent to Electronic Records and Communications

In short: Everything we send you — receipts, notices, certificates — can be delivered electronically, and that counts as "in writing." You can request paper copies or withdraw this consent, but that may limit the Services. Keep your email current.

The Services are provided electronically. By accepting this Agreement, you consent to receive electronically — by email, text message (if you opt in), or posting to the Website or your account — all records, agreements, disclosures, notices, receipts, certificates, confirmations, and other communications relating to the Services ("Records"), and you agree that electronic Records satisfy any legal requirement that communications be in writing. To access electronic Records you need a device with a current web browser, an active email account, and software capable of viewing PDF files. You may request a paper copy of a Record, or withdraw your consent to electronic Records, by contacting support@highwaytrafficschool.com; withdrawing consent may prevent us from providing some or all of the Services, and paper delivery may be subject to a reasonable fee where permitted by law. You agree to keep the email address and mobile number on your account current.

14. SMS/Text Messaging Terms (Highway Traffic School Alerts)

In short: Texting is optional. Two separate unchecked boxes at checkout — one for account and course texts, one for offers and review requests (no more than 4 a month) — or a YES reply from your phone. Check either, both, or neither. Reply STOP to cancel. Reply HELP for help. Message and data rates may apply.

Program description and consent. "Highway Traffic School Alerts" is the Company's text-messaging program. By opting in, you consent to receive recurring automated text messages from or on behalf of Highway Traffic School at the mobile number you provide. Account and course messages and promotional messages require separate consent (see "How to opt in" below). Messages may include: (a) account and course updates — account approval, course deadline reminders, identity-verification prompts, certificate issuance, and confirmation that your completion was reported to your court or DMV; (b) replies to your support requests; and (c) occasional promotional messages — discounts or limited-time offers on our courses, and a request to review your experience after you finish a course. Consent to receive text messages is not a condition of any purchase.

How to opt in. You may opt in by (i) checking either or both of the optional boxes in the Payment section of the checkout page — "Text me account and course updates" and "Also text me offers and review requests" — each unchecked by default, each independent, and neither required to complete your purchase; or (ii) texting JOIN to (442) 500-1570 and replying YES to our confirmation request. Our support representatives and our website chat assistant cannot enroll a number for you; if you ask them for texts, they will direct you to text JOIN. Either way, we send one welcome message confirming enrollment. If you opted in before September 1, 2026 under our earlier terms, you receive account and course texts only unless you accept the current terms by one of the methods above.

Message frequency and timing. Message frequency varies with your course activity. Promotional messages are limited to four (4) per month and are sent only between 8:00 a.m. and 8:00 p.m. in your local time zone.

Cost. Message and data rates may apply; contact your carrier for details. The Company does not charge for text messages.

Opting out. Reply STOP to cancel at any time (you will receive one final message confirming your opt-out). You may also opt out by replying with any other reasonable request that clearly expresses your desire to stop receiving messages (such as QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT), by contacting support@highwaytrafficschool.com, or by telling us on a call or in chat. We will honor opt-out requests within ten (10) business days. Opting out stops all messages from this program, including account and course texts; it does not cancel your enrollment and does not affect transactional emails or other communications necessary to provide the Services. To stop only offers and review requests and keep account and course texts, reply STOP OFFERS or email us. Reply START to re-subscribe.

Help. Reply HELP for help, or contact support@highwaytrafficschool.com or 1-888-406-1726.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for more information.

Your number. You represent that you are at least 18 years old, that you are the subscriber or customary user of the mobile number you provide — or, for a student under 18, the parent or legal guardian who created the account and is the subscriber for that number — and you agree to notify us promptly if you change or deactivate that number.

Changes; full terms. We may modify or end the program at any time, subject to Section 2, and will announce material changes by text, email, or notice on the Website. The current SMS Terms are also published at www.highwaytrafficschool.com/sms-terms/ and are part of this Agreement.

15. Email Communications

In short: Service emails (receipts, certificates, confirmations) are part of your purchase. Marketing emails always include an unsubscribe link, and unsubscribing never stops the service emails you actually need.

We send transactional emails (such as receipts, account notices, certificate delivery, and court-submission confirmations) as part of providing the Services. With your consent or as otherwise permitted by law, we may also send promotional emails; every promotional email will include an unsubscribe mechanism, which we will honor within ten (10) business days. Unsubscribing from promotional email does not stop transactional emails required to provide the Services you have purchased.

16. User Documents; Feedback

In short: Documents you upload — citations, IDs, court papers — remain yours. You give us permission to use them only to provide the Services and meet legal requirements. Ideas and feedback you volunteer, we may use freely.

User Documents. You retain ownership of documents and information you upload or submit to the Website (such as citations, court documents, and identification). You grant the Company a non-exclusive, royalty-free license to host, store, reproduce, and transmit such documents and information solely as necessary to provide the Services (including submission to courts, state agencies, and the DMV), to verify your identity and eligibility, to comply with law and recordkeeping requirements, and as described in our Privacy Policy. You represent that the documents and information you submit are accurate, are yours or that you are authorized to submit them, and do not violate any law or third-party right. You, not the Company, are responsible for what you submit.

Feedback. If you voluntarily submit ideas, suggestions, or feedback about the Website or Services, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use them for any purpose without compensation or attribution, and you agree the Company has no obligation to treat them as confidential.

17. Third-Party Content, Services, and Links

In short: Links and third-party offers on our site aren't ours — we don't control them, don't endorse them, and aren't responsible for them. Buying from a third party is between you and them.

Third-party content may appear on the Website or be accessible via links from the Website. The Company does not control and is not responsible for third-party content or websites, does not endorse them, and assumes no liability for any errors, misstatements, omissions, or other content they contain. If you access third-party websites, you do so at your own risk. The Company may allow access to or advertise third-party product or service providers ("Merchants"). Merchants are responsible for all aspects of their order processing, fulfillment, billing, and customer service; the Company is not a party to those transactions, and your use of or purchase from Merchants is at your sole risk and without warranties of any kind by the Company. You may create hyperlinks to the Website's home page provided the link does not portray the Company falsely or misleadingly, does not obscure or frame Website content or notices, is not on a site engaged in illegal activity, and is removed promptly on the Company's request.

18. Copyright Infringement Claims (DMCA)

In short: If you believe something on our site infringes your copyright, send a DMCA notice to our designated agent and we'll respond.

The Company respects intellectual property rights and responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act, 17 U.S.C. §512. If you believe material on the Website infringes your copyright, send a written notice containing the elements required by §512(c)(3) to our designated agent: Registered Agents Inc, Highway Traffic School, LLC, 1401 21st ST STE R Sacramento, CA, 95811, email: admin@highwaytrafficschool.com. We may remove material alleged to be infringing and may terminate the accounts of repeat infringers.

19. Disclaimer of Warranties

In short: The Website and courses are provided "as is." Our courses are educational, not legal advice — and completing one doesn't guarantee your ticket is dismissed, your points are reduced, your insurer gives a discount, or that you'll never get another citation.

THE WEBSITE, THE SERVICES, AND ALL INFORMATION, CONTENT, AND DOCUMENTS PROVIDED FROM OR THROUGH THE WEBSITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND "WITH ALL FAULTS," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE OR SERVICES WILL BE ERROR-FREE, ACCURATE, TIMELY, SECURE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.

The Website and courses are educational only and are not legal advice. Laws, regulations, court rules, and standards change at any time, and the Company makes no warranty regarding compliance of any information with federal, state, or local requirements as applied to your circumstances. Successful completion of any course does not guarantee, and the Company makes no warranty, that you will become a safer driver, avoid accidents or future citations, obtain dismissal of any citation, achieve point reduction, qualify for any insurance discount, or that any particular court, agency, or insurer will accept your completion. No advice or information, whether oral or written, obtained from the Company creates any warranty not expressly stated in this Agreement. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

20. Limitation of Liability

In short: We're not liable for indirect damages, and our total liability is capped at what you paid us in the last 12 months (or $100, whichever is more) — except where the law doesn't allow such limits.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS PARTNERS, AGENTS, OFFICERS, DIRECTORS, EMPLOYEES, SUBCONTRACTORS, SUCCESSORS, ASSIGNS, THIRD-PARTY SUPPLIERS, ATTORNEYS, ADVERTISERS, PRODUCT AND SERVICE PROVIDERS, OR AFFILIATES (COLLECTIVELY, "AFFILIATED PARTIES") SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE WEBSITE, OR THE SERVICES — INCLUDING DAMAGES ARISING FROM (i) ERRORS OR OMISSIONS IN THE WEBSITE OR SERVICES; (ii) UNAVAILABILITY OR INTERRUPTION OF THE WEBSITE; (iii) YOUR USE OF THE WEBSITE OR SERVICES; (iv) THE CONTENT; OR (v) ANY DELAY OR FAILURE IN PERFORMANCE BEYOND THE REASONABLE CONTROL OF THE COMPANY (INCLUDING THE ACTS OR OMISSIONS OF COURTS, STATE AGENCIES, AND CARRIERS) — WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY AND THE AFFILIATED PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND NOTHING IN THIS AGREEMENT LIMITS LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. THE LIMITATIONS IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY, AND THE SERVICES WOULD NOT BE PROVIDED WITHOUT THEM.

21. Indemnification

In short: If your breach of these Terms, your violation of the law, or something you submit causes a claim against us, you cover our resulting costs.

You agree to indemnify, defend, and hold the Company and the Affiliated Parties harmless from any liability, loss, claim, and expense, including reasonable attorneys' fees, arising out of or related to: (i) your breach of this Agreement; (ii) your violation of any law or regulation or the rights of any third party; (iii) documents, information, or content you submit; (iv) your misuse of any certificate of completion; or (v) your fraudulent or unlawful use of the Services.

22. Dispute Resolution; Arbitration Agreement; Class Action Waiver

In short: If we have a dispute: first we talk (60 days). If that fails, it goes to individual arbitration — not a class action or jury trial — though small-claims court is always available to you. You can opt out of arbitration entirely within 30 days of accepting these Terms (Section 22.7), and it won't affect your Services.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED IN SECTION 22.7.

22.1 Informal Resolution First

Before filing an arbitration or any permitted court action, you and the Company each agree to first attempt to resolve any dispute informally. The party raising the dispute must send the other a written notice describing the dispute, the relief requested, and the sender's name, account email, and contact information (to the Company: Highway Traffic School, LLC, Attn: Legal — Dispute Notice, 1286 University Ave #1116 San Diego, CA 92103, or support@highwaytrafficschool.com). The parties agree to negotiate in good faith for at least sixty (60) days after the notice is received, including at least one telephone or video conference if either party requests one. Completing this process is a condition precedent to arbitration or litigation, and any applicable statute of limitations is tolled during it.

22.2 Agreement to Arbitrate

Except as provided in Sections 22.3 and 22.7, you and the Company agree that any dispute, claim, or controversy arising out of or relating to this Agreement, the Website, or the Services — whether based in contract, tort, statute, fraud, or any other legal theory, and whether arising before or after this Agreement — shall be resolved by final and binding arbitration on an individual basis. This arbitration agreement is governed by the Federal Arbitration Act. The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, available at www.adr.org. The arbitrator (and not any court) has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court shall decide any dispute about the enforceability of the class action waiver in Section 22.5. Arbitration shall be conducted by a single arbitrator, by videoconference or telephone, or, if an in-person hearing is required, in the county where you reside (or another mutually agreed location). The arbitrator may award the same individual relief a court could award.

22.3 Exceptions

Either party may (a) bring an individual claim in small claims court in your county of residence (or, for the Company, in its home county) if the claim qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights or prevent unauthorized access to or abuse of the Services. In addition, to the extent a claim for public injunctive relief cannot be waived or required to be arbitrated under applicable law, the parties agree that any such claim shall be severed and decided by a court of competent jurisdiction, and shall be stayed pending arbitration of all arbitrable claims; the arbitrator may award only individual relief.

22.4 Fees

Payment of filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. The Company will pay all AAA filing, administration, and arbitrator fees other than your initial consumer filing fee, and will reimburse that filing fee for claims under $10,000 unless the arbitrator determines your claim is frivolous or brought for an improper purpose.

22.5 Class Action and Jury Waiver

YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request (and only that claim or request) shall proceed in court under Section 23, and the remainder shall be arbitrated.

22.6 Mass Filings

If twenty-five (25) or more similar arbitration demands are filed against the Company by the same or coordinated counsel, the parties agree the demands shall be resolved in staged proceedings: the AAA shall administer an initial set of up to ten (10) bellwether arbitrations, with the remaining demands held in abeyance (and their filing fees deferred) pending resolution of the bellwethers and a subsequent global mediation. Statutes of limitations are tolled for demands held in abeyance.

22.7 Thirty-Day Opt-Out Right

You may opt out of this arbitration agreement and class action waiver within thirty (30) days after first accepting this Agreement by emailing support@highwaytrafficschool.com (subject line "Arbitration Opt-Out") or mailing notice to Highway Traffic School, LLC, Attn: Arbitration Opt-Out, 1286 University Ave #1116, San Diego, CA 92103, stating your name, account email, and that you opt out of arbitration. Opting out does not affect any other provision of this Agreement and will not affect your access to the Services.

22.8 Severability and Survival

Except as stated in Section 22.5, if any portion of this Section 22 is found unenforceable, it shall be severed and the remainder enforced. This Section 22 survives termination of this Agreement and your account.

23. Governing Law; Venue

In short: California law governs, and any court case that isn't arbitrated belongs in San Diego County — except small-claims cases, which you can bring where you live.

This Agreement and any dispute arising out of or relating to it or the Services are governed by the laws of the State of California, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section 22, and except to the extent the consumer-protection law of your state of residence applies notwithstanding a choice-of-law clause. For any dispute not subject to arbitration under Section 22, you and the Company consent to the exclusive jurisdiction and venue of the state and federal courts located in San Diego County, California, except that you may bring qualifying claims in small claims court in your county of residence.

24. Termination; Enforcement Actions

In short: We can suspend or close accounts used fraudulently, illegally, or in breach of these Terms — without a refund where the closure is caused by your breach — and may report suspected unlawful activity to authorities. Key sections (like liability limits and dispute terms) survive termination.

The Company may, at its sole discretion: (a) suspend, restrict, or terminate any account or access to the Website or Services, with or without notice, that it reasonably believes is inappropriate, fraudulent, illegal, in breach of this Agreement, or exposes the Company to liability, or where required by law — and, where the suspension or termination results from your breach, without refund except as required by the applicable Refund Policy or law; (b) issue warnings and take further action if warnings are not heeded; (c) investigate complaints or suspected violations and report suspected unlawful activity to law enforcement, regulators, courts, or state agencies, and disclose information relating to your profile, email address, usage history, posted materials, uploaded documents, IP addresses, and traffic information as necessary or appropriate to such persons; and (d) pursue legal action for any breach or unlawful activity. Sections 7 (certificate integrity), 9, 10, 16, and 19 through 27 survive any termination of this Agreement or your account, along with any payment obligations accrued before termination.

25. Accessibility

In short: We work toward WCAG 2.1 AA accessibility. If you hit a barrier, contact us and we'll find an alternative way to serve you.

The Company is committed to making the Website and courses accessible to people with disabilities and works toward substantial conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter an accessibility barrier or need an accommodation, contact us at support@highwaytrafficschool.com or 1-888-406-1726 and we will work with you to provide the information, course access, or service you need through an alternative method where possible.

26. Notices; Contact

In short: Here's how to reach us — and how we'll reach you.

Legal notices to the Company must be sent to Highway Traffic School, LLC, Attn: Legal, 1286 University Ave #1116, San Diego, CA 92103 with a copy to admin@highwaytrafficschool.com. We may provide notices to you via the email address on your account, text message (if opted in), or posting on the Website or in your account, and notices are effective when sent or posted. Customer support: support@highwaytrafficschool.com | 1-888-406-1726.

California consumer notice (Cal. Civ. Code §1789.3). The Services are provided by Highway Traffic School, LLC, 1286 University Ave #1116, San Diego, CA 92103. Complaints regarding the Services, or requests to receive further information regarding use of the Services, may be sent to the address above or to admin@highwaytrafficschool.com. Users may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

27. Miscellaneous

In short: Standard final provisions: this is the entire agreement, invalid clauses get severed, we're not responsible for events beyond our control, and claims must be brought within one year where the law allows.

  • Entire Agreement. This Agreement, together with the Privacy Policy, the applicable Refund Policy, and any course-specific terms presented at purchase, constitutes the entire agreement between you and the Company regarding the Website and Services and supersedes all prior agreements and understandings on that subject.
  • Severability. If any provision of this Agreement is held invalid or unenforceable, it shall be construed to reflect the parties' intent to the maximum extent permitted, and the remaining provisions shall remain in full force and effect.
  • No Waiver. The Company's failure to exercise or enforce any right or provision is not a waiver of that right or provision unless acknowledged and agreed by the Company in writing.
  • Assignment. The Company may assign this Agreement in whole or in part. You may not assign this Agreement or any rights under it without the Company's prior written consent, and your right to use the Website and any credentials issued to you are non-transferable.
  • Force Majeure. The Company is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, government action, court or agency outages or delays, labor disputes, internet or utility failures, or third-party service interruptions.
  • Time to Bring Claims. To the extent permitted by applicable law, any claim arising out of or relating to this Agreement or the Services must be commenced within one (1) year after the claim accrues; otherwise it is permanently barred. This limitation does not apply where prohibited by law.
  • Headings; Interpretation. Headings and "In short" summaries are for convenience only and do not modify the binding text. "Including" means "including without limitation."

Any rights not expressly granted in this Agreement are reserved by the Company.

Questions? Contact support@highwaytrafficschool.com or 1-888-406-1726.