Welcome to Highway Traffic School! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.
Information We Collect
When you use our online traffic school, we collect the following types of information:
- Personal information:
- Your name
- Address
- Email
- Mobile phone number
- Date of birth
- Driver's license or identification card number
- Partial social security number
- Alien number
- I-94 admission number
- Demographic information
- Violation information (e.g., case or citation number, violation code, violation date, court date, etc.)
- Photo of our driver's license, ticket, or other court documents
- Biometric data, including but not limited to a snapshot of yourself for identity verification
- Payment information
- Course Information: Data about your course progress, exam/quiz scores, and completion status.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Communication Data: Any correspondence you have with us, including emails, SMS, and MMS messages.
How & Why We Collect Biometric Data
When you register for an account on our website, you may be required to provide a picture of your government-issued identification card (i.e., driver's license, passport, etc.) and a picture of yourself as biometric data for identity verification. You will provide this biometric data using your computer's built-in camera or smartphone camera. We will then encrypt your biometric data and store it on our data servers, which we will use to identify you as you take your course or exam online.
How We Use Your Information
We use your information to:
- Provide and manage our traffic school services.
- Process payments and issue completion certificates.
- Communicate with you about your course, account, or updates.
- Send SMS and MMS messages about your course progress, reminders, and important updates.
- Improve our website and services.
- Comply with legal obligations and regulatory requirements.
SMS & MMS Policy
By enrolling in our online traffic school, you consent to receive SMS and MMS messages from us. Here's how we handle messaging:
- Types of Messages: We may send course reminders, verification codes, payment confirmations, and important updates or communication about your course.
- Message Frequency: The number of messages you receive will depend on your course activity. Typically, you may receive 1-5 messages per week.
- Opt-Out: You can opt out of receiving SMS/MMS messages at any time by replying "STOP" to any message. After opting out, you may still receive emails or other non-SMS communications.
- Message and Data Rates: Standard message and data rates may apply, depending on your carrier and plan.
Sharing Your Information
We do NOT sell or rent your personal information. If you have elected to take a traffic school course or exam in which we are required to report your course status to a third party, we may share your personal and course completion information with:
- Department of Motor Vehicles (DMV), Department of Transportation (DOT), or similar department that handles motor vehicle matters for that state.
- The court associated with your case or traffic ticket.
- The regulatory agency that provides certification or licensing to operate a traffic school for that state.
- Service Providers: Third-party companies that help us process payments, deliver messages, or provide technical support.
How We Protect Your Information
We use industry-standard security measures to protect your information:
- Data Encryption: All personal and payment data is encrypted during transmission.
- Secure Servers: We store your data on secure servers with restricted access. Our systems are housed on a cloud-based secure server following ISO 27001 Security Standards.
- Regular Monitoring: We regularly review our security practices to protect against unauthorized access.
- Credit Card Processing: All supplied sensitive credit card information is collected directly by our payment processor and is transmitted directly to the payment gateway provider's database through a Level 1 PCI security standards JavaScript library. Level 1 is the highest level of compliance available. As a result, we do not have visibility of your sensitive credit card information. Also, we cannot interfere with or intercept your credit card information during transmission.
Your sensitive credit card information is never stored on our servers.
Record Retention
We will retain student information for three years after registration or completing a course or exam, whichever is the latest. Sensitive credit card information is never stored on our servers.
Records are retained for this period in accordance with:
- State and local laws,
- Auditing requirements by the regulatory agency that provides certification or licensing to operate a traffic school for that state,
- Reporting requirements of student course or exam completions as required by each state, and
- Resolution of disputes for traffic school completions.
After the three-year retention period, all personally identifiable information is automatically and permanently deleted from our database. Biometric images are deleted within 1 year of registration.
You can request that your data be deleted from our database using the Data Deletion Request Form.
Data deletion requests will be reviewed within seven days. If the student account does not have any state or local law restrictions, the account will be approved for removal. You will receive an email confirmation of the record deletion or an explanation of why the deletion cannot occur due to state or local law.
Your Rights & Choices
You have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Correct Your Information: Update or correct any inaccurate or incomplete information.
- Delete Your Information: Request that we delete your personal data, subject to legal or regulatory requirements.
- Opt-Out of Marketing: Choose not to receive promotional emails or texts from us.
To exercise any of these rights, please get in touch with us at support@highwaytrafficschool.com.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Cookies: Small data files stored on your device to remember your preferences and improve website functionality.
- Analytics: We use tools like Google Analytics and Microsoft Clarity to understand how users interact with our site.
You can manage cookie settings through your browser. Disabling cookies may affect site functionality.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13, and if we become aware of such information, we will delete it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or posting a notice on our website. Please review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch with us:
Thank you for trusting Highway Traffic School with your information!
Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy.