Pennsylvania Defensive Driving Customer Service

Support & FAQ's

Customer Support

1-760-836-0106 (Fax)

Customer Support Hours

Mon. 8am - 9pm PST
Tue. 8am - 9pm PST
Wed. 8am - 9pm PST
Thu. 8am - 9pm PST
Fri. 8am - 9pm PST
Sat. 9am - 8pm PST
Sun. Closed
Closed on Major U.S. Holidays
Highway Traffic School Support

Office Location

Highway Traffic School
2173 Salk Ave, Suite 250
Office # 33
Carlsbad, CA 92008

Office Hours

Mon. 8:30am - 4pm PST
Tue. 8:30am - 4pm PST
Wed. 8:30am - 4pm PST
Thu. 8:30am - 4pm PST
Fri. 8:30am - 4pm PST
Sat. Closed
Sun. Closed
Closed on Major U.S. Holidays

Frequently Asked Questions

  • General Information
    • Is your course approved by the courts in Pennsylvania?

      The Pennsylvania Department of Transportation does not regulate online traffic school. You will need to ask the court if you can attend an online traffic school to dismiss your ticket BEFORE you enroll in a defensive driving course.

    • Can I take the course for an insurance discount?

      Yes! But first, contact your insurance company to make sure they will give you a discount before registering for the course. Also, inquire how much of a discount they will offer and how long the insurance company will apply the discount to your policy.

    • Is Highway Traffic School entirely online?

      Yes. The course and the final exam are entirely online. You can access the course from any computer or device that has internet connectivity. You can log on and off as often as you please, so you can start and stop your course whenever you like. That way, you take our course at your leisure, instead of spending an entire day sitting in a classroom.

    • What happens if I lose my internet connection while taking the course?

      Nothing! Our system keeps track of your progress and saves it to the server. So even if you lose your internet connection, you can continue right where you left off.

    • Is the Highway Traffic School website secure?

      Yes! Highway Traffic School uses state of the art security technology to make sure your personal and credit card information is secure! Whenever you submit personal information on our website, it is encrypted via “Hyper Text Transfer Protocol” (HTTP) with “Secure Sockets Layer” (SSL) as it travels to and from our servers. We do not store your credit card information or share your personal information with anybody!

  • About the Course
  • Pricing & Payment
  • Completion
    • How long do I have to take the Defensive Driving course?

      You have up to 180 days to complete your course from the date you registered. However, the court may require you to complete the course by a specific date.

    • Can I review the course material while I am taking the final exam?

      Yes. The final exam is open book.

    • What happens if I don’t pass the final exam?

      Most students pass the final exam the first time. The exam consists of 20 questions and a passing score is 80%. If you don’t pass the final exam the first time, you can retake the final exam as many times as you need to pass. You can always go back and review material during or after the exam.

    • Do you send my certificate directly to the court?

      No. Once you pass the final exam, your certificate of completion is immediately available to print or download. You will need to provide a copy of your certificate of completion to the court. If you would like us to print and mail you a copy of your certificate of completion, there is an additional charge.

    • How do I get a duplicate copy of my certificate of completion?

      You can always download, print, or save a copy of your certificate of completion directly from our website, for no additional charge, and it is available immediately once you pass the final exam.

      If you need a certified copy of your certificate of completion, you can purchase one during registration or from your course history page.

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