Florida Traffic Law & Substance Abuse Education Customer Service

Support & FAQ's

Customer Support

1-888-406-1726 (Office & Text)
1-442-500-3344 (Fax)

Highway Traffic School, LLC

3667 Glen Ave
Carlsbad, CA 92010

Hours of Operation

Mon.8am - 9pm PST
Tue.8am - 9pm PST
Wed.8am - 9pm PST
Thu.8am - 9pm PST
Fri.8am - 9pm PST
  
Sat.9am - 8pm PST
Sun.Closed
  
Closed on Major U.S. Holidays

Most Common Questions

Can I start and stop the TLSAE course?

Yes, you can stop at any time. Our system will keep track of your progress. The benefit of taking our Florida Traffic Law and Substance Abuse Education course online is that you can do it at your own pace. There is no need to do all 4 hours at once unless you want to.

Once you start the exam, you will need to complete the exam without interruptions. You are allowed only 60 minutes to complete the exam.

If I don’t pass the exam for the TLSAE course, can I retake it?

Most students pass the final exam the first time. The exam consists of 40 questions, and a passing score is 80%. If you don’t pass the final exam the first time, you can retake the final exam as many times as you need to pass. You can always go back and review material during or after the exam.

I've finished my TLSAE course. What now?

To get your Learner's License or driver's license you will also need to:

  • Pass the Class E Knowledge Exam.
  • Pass a vision and hearing test.
  • Have a signed or notarized Parental Consent Form (step-parents may not sign unless they have legally adopted the minor child).
  • Provide documents needed to establish proof of identity, proof of social security number and proof of residential address.

More Frequently Asked Questions

  • General Information
  • About the Course
    • How does the Florida Drug & Alcohol (TLSAE) course work?

      The Florida Drug & Alcohol course known as the Traffic Law and Substance Abuse Education (TLSAE) course is one of the requirements needed to get your driver’s permit for those new drivers between 16 and 18 years old. If you are a first-time driver, this is the course you will need to take to meet that requirement. You will also need to take the Class E Written Knowledge Exam, which we also offer. Once you have taken both the TLSAE course and the E Class Knowledge exam, you will be able to obtain your Learner's License from the Florida DHSMV.

      The TLSAE course may be required if you have been notified by the Florida DHSMV to take the course to reinstate your driver’s license.

      The TLSAE course is a 4-hour online course. It is presented in text with images format. The course will have a final exam which you will need to pass with 80%. There is no need to worry about passing the exam the first time since you can take the exam as many times as needed until you pass without any additional cost.

      Please note that the final exam for the TLSAE course it not the same as the Class E Knowledge Exam, which is also required and separate from the TLSAE course.

      Once you finish the TLSAE course, we will electronically file your completion with the Florida DHSMV. We will also provide you with a certificate of completion for your records. Before taking the Class E Knowledge Exam, it’s also a good idea to read the Florida Driving Handbook. You can take the Class E Knowledge Exam online, and we offer the written exam for your convenience.

    • How long is the TLSAE course?

      Our TLSAE course is 4 hours long. That is the shortest time allowed by Florida DHSMV.

    • Can I start and stop the TLSAE course?

      Yes, you can stop at any time. Our system will keep track of your progress. The benefit of taking our Florida Traffic Law and Substance Abuse Education course online is that you can do it at your own pace. There is no need to do all 4 hours at once unless you want to.

      Once you start the exam, you will need to complete the exam without interruptions. You are allowed only 60 minutes to complete the exam.

    • How old do I have to be to take the TLSAE course?

      You can sign up for the TLSAE course at age 14 to start getting ready for your Learner’s License. Please note, even though you can take the TLSAE course, you will NOT be able to apply for a Learner’s License until you are 15 years old.

  • Completion

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Contact Info
3667 Glen Avenue
Carlsbad, CA 92010
1-888-406-1726
support@highwaytrafficschool.com
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