Florida TLSAE + Learner's Permit Exam Customer Service

Support & FAQ's

Customer Support

888-406-1726 (Office & Text)
442-500-3344 (Fax)

Highway Traffic School, LLC

3667 Glen Ave
Carlsbad, CA 92010

Hours of Operation

Mon.8am - 9pm PST
Tue.8am - 9pm PST
Wed.8am - 9pm PST
Thu.8am - 9pm PST
Fri.8am - 9pm PST
  
Sat.9am - 8pm PST
Sun.Closed
  
Closed on Major U.S. Holidays

Most Common Questions

Can I start and stop the TLSAE course?

Yes, you can stop at any time. Our system will keep track of your progress. The benefit of taking our Florida Traffic Law and Substance Abuse Education course online is that you can do it at your own pace. There is no need to do all 4 hours at once unless you want to.

Once you start the exam, you will need to complete the exam without interruptions. You are allowed only 60 minutes to complete the exam.

If I don’t pass the exam for the TLSAE course, can I retake it?

Most students pass the final exam the first time. The exam consists of 40 questions, and a passing score is 80%. If you don’t pass the final exam the first time, you can retake the final exam as many times as you need to pass. You can always go back and review material during or after the exam.

What happens if I can’t pass the Class E Knowledge Exam?

If you are not able to pass the Class E Knowledge Exam on the first try, you will have two more opportunities to take the test. You have only three chances to pass the exam online. If you are still unable to pass the exam after your 3rd attempt, you must take the Class E Knowledge Exam in person at an approved Florida DHSMV location.  

Note: You must register and pay a separate fee for each test attempt.

More Frequently Asked Questions

  • General Information
  • About the Course
    • How does the Florida Drug & Alcohol (TLSAE) course work?

      The Florida Drug & Alcohol course known as the Traffic Law and Substance Abuse Education (TLSAE) course is one of the requirements needed to get your driver’s permit for those new drivers between 16 and 18 years old. If you are a first-time driver, this is the course you will need to take to meet that requirement. You will also need to take the Class E Written Knowledge Exam, which we also offer. Once you have taken both the TLSAE course and the E Class Knowledge exam, you will be able to obtain your Learner's License from the Florida DHSMV.

      The TLSAE course may be required if you have been notified by the Florida DHSMV to take the course to reinstate your driver’s license.

      The TLSAE course is a 4-hour online course. It is presented in text with images format. The course will have a final exam which you will need to pass with 80%. There is no need to worry about passing the exam the first time since you can take the exam as many times as needed until you pass without any additional cost.

      Please note that the final exam for the TLSAE course it not the same as the Class E Knowledge Exam, which is also required and separate from the TLSAE course.

      Once you finish the TLSAE course, we will electronically file your completion with the Florida DHSMV. We will also provide you with a certificate of completion for your records. Before taking the Class E Knowledge Exam, it’s also a good idea to read the Florida Driving Handbook. You can take the Class E Knowledge Exam online, and we offer the written exam for your convenience.

    • How does the Class E Knowledge Exam work?

      Our Class E Knowledge Exam is the official Florida DHSMV written exam that you need to take for your Learner’s License. The exam is a total of 50 multiple choice questions. You must score at least 80% to pass the exam and are allowed 60 minutes to complete the exam per Florida rules.   

      It is highly recommended that you complete the Florida TLSAE course (which we also offer, and you are required to take as well), study your Florida Driving Handbook, and take advantage of our FREE practice exam questions to prepare for your exam. You can double the number of practice exam questions for a small additional fee.

      Once you have registered for your exam, you will have one attempt to pass the exam. If you can’t pass the exam on your first attempt, you will have two more tries to take the test, but an additional fee will apply for each attempt.  

      If you are still unable to pass the exam after your 3rd attempt, you must take the Class E Knowledge Exam in person at an approved Florida DHSMV location.

      Once you have passed the exam, we will notify the Florida DHSMV of your passing score electronically. We will also give you instructions on how to get your Learner’s License.

    • How long is the TLSAE course?

      Our TLSAE course is 4 hours long. That is the shortest time allowed by Florida DHSMV.

    • Can I start and stop the TLSAE course?

      Yes, you can stop at any time. Our system will keep track of your progress. The benefit of taking our Florida Traffic Law and Substance Abuse Education course online is that you can do it at your own pace. There is no need to do all 4 hours at once unless you want to.

      Once you start the exam, you will need to complete the exam without interruptions. You are allowed only 60 minutes to complete the exam.

    • How old do I have to be to take the TLSAE course?

      You can sign up for the TLSAE course at age 14 to start getting ready for your Learner’s License. Please note, even though you can take the TLSAE course, you will NOT be able to apply for a Learner’s License until you are 15 years old.

    • How old do I have to be to take the Florida Class E Knowledge Exam?

      You can take our official DHSMV written test as long as you are 14 years old. Note: Although you may be able to take the written test in preparation to apply for your Learner’s License as young as 14 years of age, you will not be able to apply for a Learner’s License until you are 15 years old.

      If you are 18 years old or older and have never obtained a driver's license, you will need to take the written test at a Florida DHSMV location. Unfortunately, applicants over the age of 18 do not qualify to take the exam online per Florida rules.

  • Completion
    • Once I finish my course, how quickly will I get my certificate of completion?

      Once you finish your TLSAE course, we will immediately provide you with your certificate of completion. You can download your certificate for FREE. Our system reports your completion to the Florida DHSMV as soon as you complete your course.

      Please allow 48 hours for Florida DHSMV to process your completion.

    • If I don’t pass the exam for the TLSAE course, can I retake it?

      Most students pass the final exam the first time. The exam consists of 40 questions, and a passing score is 80%. If you don’t pass the final exam the first time, you can retake the final exam as many times as you need to pass. You can always go back and review material during or after the exam.

    • There is a mistake printed on my certificate of completion, can you fix it?

      Yes, we can make updates to your certificate, but there is a $10 processing fee. Registering with the correct information is essential. Double check your birthday and make sure you spell your legal name correctly without any abbreviations.

    • What happens if I can’t pass the Class E Knowledge Exam?

      If you are not able to pass the Class E Knowledge Exam on the first try, you will have two more opportunities to take the test. You have only three chances to pass the exam online. If you are still unable to pass the exam after your 3rd attempt, you must take the Class E Knowledge Exam in person at an approved Florida DHSMV location.  

      Note: You must register and pay a separate fee for each test attempt.

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Contact Info
3667 Glen Avenue
Carlsbad, CA 92010
888-406-1726
support@highwaytrafficschool.com
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