Last Updated: 04/30/2022
At Highway Traffic School, your satisfaction is our top priority. If you're ever unhappy with our service, please call or email us — we want to ensure you're satisfied and will do everything we can to resolve the issue.
A full refund will be given to any student who cancels the enrollment contract within thirty (30) calendar days from the date of purchase, including weekends and holidays, and who has not:
- Started the course (the first slide has been viewed).
- Finished the course.
- Received a certificate of completion.
A $10 administrative processing fee will be subtracted from the refund for eligible students who have already begun their course.
No refunds will be given in the following cases:
- More than thirty (30) calendar days have elapsed since the date of purchase, including weekends and holidays.
- Once a student has completed the final curriculum slide of the last unit of the course, the course is considered complete. Therefore, even if a student does not finish the last quiz, the course is still regarded as completed, regardless of whether a certificate of completion has been generated.
- Failure to pass the end-of-unit quizzes, final exam, or other in-course assessment requirements within the allotted attempts, as outlined in the course guidelines.
- Failure to meet identity validation requirements, such as biometrics, security questions, or other necessary methods.
- Because the course has expired.
- For expedited processing or mailing of certificates, once the certificate of completion has been generated.
- For driving records, once the document has been processed.
- If we find that a person is cheating.
- A person violates any part of the Terms of Use Agreement.
Requesting a Refund
To request a refund for the course, please email us at support@highwaytrafficschool.com with:
- Your full name
- Your order number
- The date you enrolled in the course
- The reason for the cancellation
All eligible refunds are processed within 5 to 7 days of the request.
Disputed Charges & Chargebacks
Any payments that do not clear our bank or are withdrawn from our bank at a later date, whether due to a disputed charge or credit card chargeback, will be subject to the following fees:
- A $25.00 processing fee.
- Payment of any fees charged to Highway Traffic School by the bank.
- Full payment of the original amount owed.
Additionally, the certificate of completion for the account will be revoked, and the court or Department of Motor Vehicles will be notified of the invalid and canceled certificate. The certificate can only be reinstated after paying all the fees listed above in full.