Florida Class E Knowledge Exam Customer Service

Support & FAQ's

Customer Support

1-760-836-0106 (Fax)

Customer Support Hours

Mon. 8am - 9pm PST
Tue. 8am - 9pm PST
Wed. 8am - 9pm PST
Thu. 8am - 9pm PST
Fri. 8am - 9pm PST
   
Sat. 9am - 8pm PST
Sun. Closed
   
Closed on Major U.S. Holidays
Highway Traffic School Support

Office Location

Highway Traffic School
2173 Salk Ave, Suite 250
Carlsbad, CA 92008

Office Hours

Our office is closed to the public today. We will return on October 22nd, 2020.

Normal Office Hours

Mon. 8:30am - 4pm PST
Tue. 8:30am - 4pm PST
Wed. 8:30am - 4pm PST
Thu. 8:30am - 4pm PST
Fri. 8:30am - 4pm PST
   
Sat. Closed
Sun. Closed
   
Closed on Major U.S. Holidays

Frequently Asked Questions

  • General Information
  • About the Course
    • How does the Class E Knowledge Exam work?

      Our Class E Knowledge Exam is the official Florida DHSMV written exam that you need to take for your Learner’s License. The exam is a total of 50 multiple choice questions. You must score at least 80% to pass the exam and are allowed 60 minutes to complete the exam per Florida rules.   

      It is highly recommended that you complete the Florida TLSAE course (which we also offer, and you are required to take as well), study your Florida Driving Handbook, and take advantage of our FREE practice exam questions to prepare for your exam. You can double the number of practice exam questions for a small additional fee.

      Once you have registered for your exam, you will have one attempt to pass the exam. If you can’t pass the exam on your first attempt, you will have two more tries to take the test, but an additional fee will apply for each attempt.  

      If you are still unable to pass the exam after your 3rd attempt, you must take the Class E Knowledge Exam in person at an approved Florida DHSMV location.

      Once you have passed the exam, we will notify the Florida DHSMV of your passing score electronically. We will also give you instructions on how to get your Learner’s License.

    • Can I just take the Class E Knowledge Exam without taking the TLSAE course?

      Yes, if you have already taken the TLSAE course somewhere else, you can choose to register for only the Class E Written Knowledge Exam. Click here to register now.

    • How old do I have to be to take the Florida Class E Knowledge Exam?

      You can take our official DHSMV written test as long as you are 14 years old. Note: Although you may be able to take the written test in preparation to apply for your Learner’s License as young as 14 years of age, you will not be able to apply for a Learner’s License until you are 15 years old.

      If you are 18 years old or older and have never obtained a driver's license, you will need to take the written test at a Florida DHSMV location. Unfortunately, applicants over the age of 18 do not qualify to take the exam online per Florida rules.

  • Completion
    • There is a mistake printed on my certificate of completion, can you fix it?

      Yes, we can make updates to your certificate, but there is a $10 processing fee. Registering with the correct information is essential. Double check your birthday and make sure you spell your legal name correctly without any abbreviations.

    • What happens if I can’t pass the Class E Knowledge Exam?

      If you are not able to pass the Class E Knowledge Exam on the first try, you will have two more opportunities to take the test. You have only three chances to pass the exam online. If you are still unable to pass the exam after your 3rd attempt, you must take the Class E Knowledge Exam in person at an approved Florida DHSMV location.  

      Note: You must register and pay a separate fee for each test attempt.

    • I passed my Class E Knowledge Exam. What do I do next?

      Once you pass your Class E Knowledge Exam, you will need to go a DHSMV office to get your Learner's License or driver's license. Take the following items with you:

      • Proof of Identification - bring your birth certificate or United States Passport. If you do not have your original birth certificate (a copy is not acceptable), then you may bring a certified copy of your birth certificate issued by the state where you were born.
      • Proof of Social Security Number - bring your original social security card or your W-2 showing your social security number.
      • Proof of Residential Address - such as your home utility bill, cable bill, home telephone bill, etc.
      • Parent/Guardian Online Test Proctoring Form - Since you completed the Class E Knowledge test online, this form must be completed and signed in the presence of a driver license examiner or notarized if parent or guardian will not be present.
      • Parental Consent Form - If you are under 18 and are not married, one parent or legal guardian must sign your license application. Step-parents may not sign unless they have legally adopted you. This form must be completed and signed in the presence of a driver license examiner, or notarized if parent or guardian will not be present.

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