California Traffic School Customer Service

Support & FAQ's

Customer Support

1-760-836-0106 (Fax)

Customer Support Hours

Mon. 8am - 9pm PST
Tue. 8am - 9pm PST
Wed. 8am - 9pm PST
Thu. 8am - 9pm PST
Fri. 8am - 9pm PST
   
Sat. 9am - 8pm PST
Sun. Closed
   
Closed on Major U.S. Holidays
Highway Traffic School Support

Office Location

Highway Traffic School
2173 Salk Ave, Suite 250
Carlsbad, CA 92008

Office Hours

Mon. 8:30am - 4pm PST
Tue. 8:30am - 4pm PST
Wed. 8:30am - 4pm PST
Thu. 8:30am - 4pm PST
Fri. 8:30am - 4pm PST
   
Sat. Closed
Sun. Closed
   
Closed on Major U.S. Holidays

Frequently Asked Questions

  • General Information
  • About the Course
    • How long does it take to complete your traffic school?

      The California DMV requires all traffic schools to have 340 minutes (5 hours and 40 minutes) of instruction time and allow 60 minutes for the exam. Our course is self-paced without any timers. However, you must read each slide and take a final exam based on the information from the slides.

    • Do you have to finish the course all at once?

      No, unless you want to. You can take this course at your own pace. The system will allow you to sign in and out as many times you like. It will keep track of your work.

    • How long will the court take to process my traffic school completion?

      Once you have successfully passed the final exam, we will electronically submit your certificate of completion to the court. This process can take up to three working days. Depending on the court, they may take several days to a few weeks. If you completed on time, the court will not penalize you for processing time and will honor the date you completed.

    • How does your online traffic school work for a ticket in California?

      In California, you must first pay your fines/fees to the court. The court will advise you if you are eligible to attend traffic school. Once you have paid your fines/fees with the court, the court will give you your traffic school completion date. At that point, you can register for traffic school online.

      1. Register to take our online course
      2. Our course is presented in slideshow/text format
      3. You may sign in and out as many time as you like, our system will keep track of your work. You can take the course at your own pace.
      4. Answer all our participation questions throughout the course. You have access to the course to answer the questions. Open book format.
      5. Take the final exam. You must pass the exam with a 70% or higher score. The final exam is open book. You will have 60 minutes to answer 25 questions. You will have two attempts to pass the exam.
      6. Once you pass your final exam, we will report your completion with the DMV/court electronically. You are DONE!
    • Are there practice questions throughout the course before taking the exam?

      Yes, there are practice questions throughout the course which will need to be answered correctly before you can continue with each unit.

    • Is there a final exam?

      Yes, the State of California DMV mandates there be a final exam for all traffic schools online. The exam is open book. You can check your answers if needed to referring back to the content if required. You must pass the exam with a 70% or higher score — no more than seven questions wrong to pass. The exam has 25 multiple-choice questions.

    • How many questions are there on the final exam?

      It is required by the State of California DMV that the final exam is 25 multiple-choice questions.

    • How many times can I take the final exam?

      The State of California DMV allows a person two attempts to take the final exam. If the person is not able to successfully pass the exam with a 70% or higher score after the second attempt, your account will be deactivated. You will be required to re-register for another course again. Not passing should not be a problem since we do offer the exam as an open book exam for your convenience.

  • Pricing & Payment
  • Completion
    • Will you file my completion with the court/DMV once I finish the course?

      Once you have completed the course and passed the exam, we will submit your completion to the court and the DMV within three business days. We do offer immediate electronic filing if you are running out of time for an additional fee. You will also have the ability to download for FREE a copy of your certificate of completion receipt immediately once you finish your exam.

    • How can I get a copy of my certificate of completion receipt?

      Once you have completed the course and passed the exam, you will immediately be presented with a copy of your Certificate of Completion Receipt which can be downloaded for FREE. The certificate will be in PDF format and can be saved for your records. If you do not have a printer, we are able to print a copy and mail it to you for a small processing fee.

    • I called the court and they said they have not received my certificate of completion. What happened?

      Even though we transmit the information of your completion electronically, the courts may take 2-3 weeks to process your certificate and close your case. Your obligation is to pay your fines and complete your course before the due date provided by the court. The court will not penalize you for processing time. Also, please ensure all your fines have been paid with the court. Check your documents to make sure all the information you provided to us is correct. If your information is incorrect, please contact us via email, phone, or text to make any necessary corrections.

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