Customer Service / Support

Yes! Since we are certified and licensed by the Arizona Supreme Court, this course is approved by all jurisdictions in Arizona.

Here at Highway Traffic School we want you to know that the price you see is the price you pay. Period. We don't charge any extra fees to process your payment, download your completion certificate, or report your completion to the court.

Highway Traffic School is licensed and certified by the Arizona Supreme Court. The best part is: You can study from home or access Highway Traffic School from any computer or device with internet connectivity. Our website is available 24/7 for your convenience and is optimized for any mobile device. You can log on and off as often as you please, so you can start and stop your course whenever you like. That way, you take our course at your leisure, instead of spending an entire day sitting in a classroom.

Most courts will grant an extension to complete traffic school if the request is made before the due date. You will need to write, call, or go to the Clerk of the Court to request an extension. If your court date has past, you made need to make an appearance and speak with a judge to request your extension.

Remember, the Arizona Supreme Court requires that you complete Arizona Defensive Driving course at least 7 days before your court date.

No! The Arizona Supreme Court regulations, as well as the Terms of Use that you must agree to upon registration, require that you, the person who received the ticket, complete all course material and the final exam without the assistance of any other person. If you are having difficulty understanding the course material, or you have a question, please contact one of our friendly representatives for assistance by email support@highwaytrafficschool.com or by calling (442) 500-8445.

Yes. The course and the final exam are entirely online. You can access the course from any computer or device that has internet connectivity. You can log on and off as often as you please, so you can start and stop your course whenever you like. That way, you take our course at your leisure, instead of spending an entire day sitting in a classroom.

Nothing! Our system keeps track of your progress and saves it to the server. So even if you lose your internet connection, you can continue right where you left off.

Yes! Highway Traffic School uses state of the art security technology to make sure your personal and credit card information is secure! All information transmitted on our website is encrypted via “Hyper Text Transfer Protocol” (HTTP) with “Secure Sockets Layer” (SSL) as it travels to and from our servers. We do not store your credit card information or share your personal information with anybody!

No. Highway Traffic School does not require any additional software or downloads to take our course. Highway Traffic School works entirely over the World Wide Web. Highway Traffic School is designed and tested to work with the most recent versions of web browsers. To ensure that our website runs seamlessly on your computer, please make sure that you enable JavaScript and cookies, and are using the most recent version of your favorite web browser.

The Arizona Supreme Court regulates how often a person can attend Defensive Driving to have the violation removed from their driver’s license record. You can attend a Defensive Driving course only once every 12 months, which is calculated from the date of violation to date of violation.

No. If you hold a commercial driver's license you are not eligible for the Defensive Driving course, regardless of whether you were driving a commercial vehicle or your personal vehicle at the time of the violation. In addition, those driving a commercial vehicle requiring a commercial driver's license are also not eligible.

No. Defensive Driving is administered through the courts and is intended to dismiss a traffic ticket, so points are not added to your driver's license record.

Traffic Survival School is a Motor Vehicle Division requirement to keep your license valid or to reinstate a suspended license. Traffic Survival School is an 8-hour course that is not allowed to be taken online - you must attend a classroom course.

It takes just a few minutes to register for our online traffic school. Before you register for online traffic school, ensure that you are eligible to attend an Arizona Defensive Driving course through your court.

The State of Arizona requires that we verify your identity and eligibility before allowing you access to the course. Once you are registered, upload, email, fax, or mail a copy of your government-issued driver’s license or identification card and a copy of the original citation or court document to our office. Once we verify your documents, we will grant you access to our easy, self-paced course.

The State of Arizona requires that we verify your identity and eligibility before allowing you access to the course. Once you are registered, email, text, fax, or mail a copy of your government-issued driver’s license or identification card and a copy of the original citation or court document to our office. Once we verify your documents, we will grant you access to our easy, self-paced course. This usually occurs within 2 hours (within normal business hours).

The Arizona Defensive Driving Course will take approximately 4 hours to complete.

Don’t forget, you can start and stop as often as you like. Our system will remember where you left off, so you can take the course at your leisure. There is no need to complete the course all at once, unless you want to.

No. Highway Traffic School has designed the course so that you can start and stop whenever you choose. There are no limits as to how many times you can log in and out of the website, so you can set your own pace.

No! The Arizona Supreme Court requires that you complete the Defensive Driving course at least 7 days before your court date.

The Arizona Supreme Court requires that you complete Arizona Defensive Driving course at least 7 days before your court date. If you need additional time to complete the course, ask the court for an extension. Most courts will grant an extension to complete traffic school if the request is made before the court date.

You can pay for the course using any Visa, MasterCard, Discover, or American Express credit or debit card with a Visa or MasterCard logo. We use PayPal to securely process your credit card payment and we will never store your credit card information.

At this time, we do not offer payment via your PayPal account.

You will receive a receipt emailed to the address you provided during registration. Additionally, you can print a receipt at any time under “My Account”.

Please refer to our Refund Policy for details.

The Arizona Supreme Court requires that you complete the Defensive Driving course at least 7 days before your court date.

Yes. The final exam is open book. However, you only have 30 seconds to answer each question (per Arizona Supreme Court regulations).

Most of our students pass the final exam the first time. A passing score is 80%. If you don’t pass the first time, you can try again. Per Arizona Supreme Court regulations, you have two attempts to pass the final exam.

If you don't pass the exam on the second attempt, you can still take a classroom Defensive Driving course to have your ticket dismissed. You will not be able to take another online course.

Yes. We will notify your court electronically of your completion (or failure) of the Defensive Driving course. You will not need to appear in court or provide your certificate of completion to the court.

Our system will automatically generate a unique Certificate of Completion, which you can download immediately (and for FREE!), and we will electronically send your Certificate of Completion to the court once you pass the final exam.

You can always download, print, or save a copy of your certificate of completion directly from our website, for no additional charge, and it is available immediately once you pass the final exam.